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Privacy Policy

Last Updated: August 11, 2026

ShipM LLC (“ShipM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data and business information of our clients, website visitors, and platform users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at shipm.co or utilize our third-party logistics (3PL), e-commerce fulfillment, Amazon FBA prep, and freight management services.

By accessing shipm.co or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information to provide, maintain, and optimize our 3PL operations:

  • Personal & Contact Data: Name, business email address, phone number, shipping/billing address, and company name when you request a custom quote, register an account, or contact support.
  • Client & E-Commerce Store Data: Store URLs, API access tokens, inventory details, product catalogs, customer shipping destinations, and order tracking metadata connected through platform integrations (e.g., Shopify, WooCommerce, Amazon, NetSuite).
  • End-Customer Fulfillment Information: Names, delivery addresses, phone numbers, and order item details of your end customers strictly necessary to pick, pack, and ship orders on your behalf.
  • Technical & Usage Data: IP address, browser type, operating system, device specifications, referring URLs, pages viewed, and access timestamps collected automatically via standard cookies and analytics tools.

2. How We Use Your Information

ShipM LLC uses collected data strictly for commercial logistics operations and platform enhancement, including:

  • Processing, fulfilling, and dispatching customer orders and Amazon FBA prep shipments.
  • Generating custom rate cards, carrier quotes, and invoice billing.
  • Managing API integrations and syncing inventory levels in real-time.
  • Providing dedicated account support, service updates, and SLA tracking notifications.
  • Protecting our facilities, platform, and network against fraud, unauthorized access, or legal liabilities.

3. Data Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal or business data to third parties or advertisers. We share information only with trusted third-party providers required to fulfill our contractual obligations:

  • Shipping & Freight Carriers: Major carriers (e.g., UPS, FedEx, USPS, DHL, and LTL/FTL freight partners) to generate shipping labels and execute physical deliveries.
  • Technology & API Partners: Cloud hosting, software infrastructure, and store integration partners that support the shipm.co merchant platform.
  • Payment Processors: Secure third-party payment gateways used to process transaction fees and billing accounts.
  • Legal Compliance: When required by law, court order, or governmental regulations to enforce our Terms & Conditions or protect the legal rights and safety of ShipM LLC and its users.

4. Data Security & Storage

ShipM LLC implements administrative, physical, and technical security measures—including encrypted database storage, secure socket layer (SSL) web transmissions, and restricted access controls—to protect client and end-customer information against unauthorized access, loss, or misuse.

5. Data Retention

We retain personal and operational data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and tax accounting obligations, resolve disputes, and enforce our service agreements. When data is no longer required, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

shipm.co uses cookies and similar tracking technologies to recognize returning users, preserve portal session settings, and analyze web traffic performance. You can set your web browser to decline cookies, though certain features of our site or portal may not function properly without them.

7. Your Data Rights

Depending on your jurisdiction, you have the right to:

  • Access, update, or correct the personal data we hold about you.
  • Request the deletion of personal information stored in our systems (subject to active fulfillment requirements and legal record-retention laws).
  • Opt out of receiving non-essential marketing communications at any time.

To exercise any of these rights, please contact us at the email provided below.

8. Changes to This Privacy Policy

ShipM LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Last Updated” date. Your continued use of shipm.co following any updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or data requests regarding this Privacy Policy, please contact us at:

  • Company Name: ShipM LLC
  • Website: shipm.co
  • Email: shipmco@gmail.com
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